জমজম ইসলামী হাসপাতাল, রাজশাহী

Refund and Returns Policy

It’s a rare case for zamzamislamihospital.com where customers didn’t get their products unharmed. But sometimes we may fail to fulfill your expectations, sometimes situations aren’t by our side. But there is now a “Bond of Trust” between customers and zamzamislamihospital.com, So, for further ensuring and encouraging this “Bond of Trust” zamzamislamihospital.com brings you The “Happy Return” policy. Where customers can return their medicine or products only if there’s something wrong (Torn, missing, Wrong book/product/goods, etc) with it. In that case zamzamislamihospital.com will give you fresh products in return. Because we believe that happiness should be returned if that happiness can’t give you a smile. So, We returned it with proper happiness. We always want to bring a smile in your face and make you happier. We call this policy of ours “Happy Return”.

If for any reason you are unsatisfied with your order, you may return it as long as your item meets the following criteria:

    • It is within 02 Days from the delivery date.
    • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
    • Refund/ replacement for products are subject to inspection and checking by zamzamislamihospital, Rajshahi team.
    • Damages due to neglect, improper usage or Digital content such as e-books will not be covered under our Returns Policy.
    • Replacement is subject to availability of stock with the Supplier. If the product is out of stock, you will receive a full refund, no questions asked.
    • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
    • If the item came with the free promotional items (including but not limited to gifts/ points/wallet money) the free item must also be returned/refunded.

Reasons for returns & replacement:

    • If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us @01742667612. Your product may be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
    • Please note that some products are not eligible for a return if the product is “No longer needed”.
    • You have to claim the return of the product within 03 days. Sorry, a return isn’t possible after the 3 days limit. You can reach our team for further questions 24/7 under zamzamislamihospitalrajshahi@gmail.com
    • Please note that zamzamislamihospital.com is not obligated to refund the user’s money what he/she paid until the product status changed to “Returned”.

How to return:

Contact Zamzam Islami Hospital, Rajshahi team by calling 01742-667612 or by emailing zamzamislamihospitalrajshahi@gmail.com within ‘two days’ after receiving your order.

There are two ways to return / replacement the product to us. In Rajshahi City Corporation area, we offer a free pick up service for your return / replacement. Other than Rajshahi City Corporation area, you have to send the product on your own to our office address by Sundarban Courier Service (Pvt) Ltd.

Once we pick up or receive your return, we will do a quality check of the product at our end and if a return is invalid, we will replace the product with a new one or we will proceed with the refund.

Refund Policy

  • The refund will be processed after we have completed evaluating your return.
  • Replacement is subject to availability of stock (with the Supplier). If the product is out of stock, you will receive a full refund, no questions asked.
  • Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
  • If you have selected Cash on Delivery (COD), there is no amount to refund because you haven’t paid for your order.
  • For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective.
  • If online payment is made once more due to technical error, payment refund will be made.
  • You will receive a refund anytime between 7-10 working days. If you don’t receive refund within this time, please write to us at zamzamislamihospitalrajshahi@gmail.com and we shall investigate.

Order Cancellation

You can cancel an order before the product has been shipped, by contacting our team at 01742-667612.

We do not accept Cash on Delivery (COD) order.

For payments made using a Credit Card, Debit Card, Mobile Banking or Bank Transfer, you will receive a refund in your respective account after your order has been cancelled. Your entire order amount will be refunded.

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